Domestic Shipping
We currently only ship within the US. Please contact us if you would like to explore shipping to your location outside the US, it is possible on request.
We will choose the least expensive shipping option, almost always USPS Ground Advantage. This does come with tracking and $100 insurance - it is the same as Priority but possibly a day or two slower. During busy times like holidays, Priority often is NOT any faster even though it will say 2-3 days - both will likely take up to a week (if not 3-4 right before Christmas).
We have the ability to ship UPS, and occasionally it is considerably more affordable, particularly for larger orders like tanned sheepskins, full raw fleeces, large custom soap orders, etc - please let us know if you cannot accept UPS packages as it can often cost only half of USPS and we would prefer to keep our shipping costs down and will choose that if able.
Shipping + Returns
Return Policy
We accept returns on defective products (occasionally a lip balm tube will separate tube layers rather than push up, for example) within 30 days, or completely un-used products within 14 days.
Firstly, please contact us about any less-than-satisfactory experience! If a return is in order, and it is a matter of taste/preference (don’t like the scent/color, etc) you may send it back to us at your cost. If we determine there is an issue with the product that is our responsibility, then we will send a pre-paid shipping label. The purchase price will be refunded, in full or in part, upon arrival back here and inspection of condition, or we will send a replacement, whichever has been agreed upon.
Lost Packages
If your order never arrives, please contact us! All shipments have automatic insurance through USPS, and we will replace your order regardless of an insurance claim on our end (it is our contract with USPS to deliver, not yours!). Please keep in mind, though, especially during the busy holiday season, packages can take up to 3-4 weeks to arrive. We cannot send a replacement order until we are sure the original one will not simply arrive late - please let us know as soon as you feel it is missing, but we will likely need to wait up to a few weeks to verify that before replacement.
Damaged Items
Of utmost importance, PLEASE IMMEDIATELY SAVE ALL DAMAGED PRODUCT/S AND PACKAGING!! The postal service almost always requires the recipient to take the damaged product (for example, a broken candle) along with ALL THE PACKAGING, BOX, ETC to your post office for inspection. Yes, this is silly, no they don’t accept just photographs, they almost always will need you to take it all down there. But any photos you take at the time, that would help illustrate what happened (box split down the corner from an impact in shipping for example) are very helpful! Feel free to take pictures before even opening a package that is damaged if you think the contents may be compromised - the damaged products claims are the most difficult for us to get compensation for (approximately half the time USPS simply says we didn’t pack it well), so anything you can do to help us show our packaging was adequate is very much appreciated!!
UPS, on the other hand, does require *7* photos to file a damage claim, so please take copious, clear pictures of the product and especially the packaging, including external damage if present.